Welcome to Home Relief Bulletin Board

Post No. 198

by Your Freelance e-Property Letting Agency

How to deal with COVID-19 rental arrears

During this coronavirus period, there has been an increase in rental arrears or accumulated delay in rental payments.  Rental arrears are a painful situation for both landlords/ladies and tenants.  They are painful for landlords/ladies because tenants falling behind with their rent payments to private landlords/ladies or their letting agents can jeopardise landlords’/ladies’ plans.  They are also distressful situation for tenants as they could be taken as evidence that tenants are failing to keep their rental commitment.

Some landlords/ladies who have experience in the private residential home rental matter know how to manage the rental arrears situation.  Likewise, some tenants are skilful enough to deal with the situation.  However, there is still a substantial bunch of landlords/ladies and tenants who may not exactly know how to handle the situation; despite the wealth of resources (both in print and online) which are available and can be freely and easily accessed.  We will be working with these unaware and undecided landlords/ladies and tenants on this matter of COVID-19 rental arrears.

What Home Relief’s work with them will be about

Together with them we will cover various areas of COVID-19 rental arrears.

Our work with landlords/ladies will be on the following:

Δ General principles of good rent management

Δ Rental planning or conducting activities to deal with COVID-19 rental arrears

Δ Rental control which will involves monitoring of the evolution or progress of rent payments and arrears while comparing them against standards

Δ Rental coordination which will be about putting together all the tasks needed in order to deal with tenants’ rent arrears

Δ Rental payment motivation which will consist of engaging and encouraging tenants to effectively work to resolve the matter and pay rent

Δ Measures to help tenants with rent arrears

Δ Handling of notices about rent arrears

Δ Communication which will be intending to keep talking with the tenants and get them engaged in order to resolve the matter

Etc.

 

Our work with tenants will cover these areas:

Δ Checking evidence relating to rent payments (such as rent records, statements, bank statements, receipts, rent book or card, etc.)

Δ Making agreement on arrears repayments

Δ Rent budgeting tools

Δ Carrying out activities to resolve rent arrears

Δ Working with tenants to regain control of rent payments

Δ Tackling factors that cause and exacerbate rent arrears

Δ Finding out the statutory provision regarding COVID-19 rental arrears in the private rental sector

Δ Motivating tenants to improve their sources of income or earning capacities

Δ Communicating with tenants to resolve the matter 

Etc.

From what we have planned as work with both sides of the rental agreement, communication between them will supersede any activities to manage COVID-19 rental arrears.  This is because without communication, there will not be solutions to the problem of COVID-19 rental arrears.  

What is expected from this week’s work 

Without anticipating any immediate changes, one can hope that landlords/ladies will become

better planners of the activities surrounding rent arrears

√ better monitors of rent progress and performance

√ better coordinators of various tasks determining rent payments

√ better ‘influencers’ and motivators of their tenants in resolving rent arrears

√ better communicators from the point of view of rental arrears 

√ better protectors of their investment and rental interest

etc.

 

One can also expect tenants who will participate to this work will become

√ Problem-solvers rather than problem-makers of rent arrears

√ More responsible for rent payments than before

√ Respectful of the terms and conditions of their tenancy agreement and people who honour rent payments 

√ Self-confident in improving their earning potentials 

√ Better executors of their rental agreement

√ Better managers of rent payments

 

Extra help and support

There will be both online and print resources to complement what will be discussed through this week’s work.  For those who want, some guidance and signposting will be given regarding professionals involving in handling COVID-19 rental arrears.  Landlords/ladies and tenants can present or discuss their personal cases about rent arrears.  However, this week’s work is not designed to replace legal expertise on the matter.  

Need to resolve COVID-19 rental arrears, why not work with Home Relief.

 

If you are looking for an affordable location and home, Home Relief is the people dealing with affordable homes you could consider in your property searches and enquiries.

For more information about our property service to home buyers and tenants, please go to https://homerelief.co/tenants/

For more information about our property service to home sellers and landlords/ladies, please go to https://homerelief.co/landlord

For properties to rent and let, go to https://homerelief.co/property-search/

For weekly property news and updates, please read our weekly posts.

Thank you for reading this post.

We look forward to receiving your regular visits to Home Relief website and to doing business with you throughout the year.

Many thanks!

Home Relief – freelance e-property people dealing with affordable homes

Welcome to Home Relief Bulletin Board

Post No. 197

by Your Freelance e-Property Letting Agency

Can they be avoided?

 

This week, we will be working with both landlords/ladies and tenants on ways of avoiding disputes over rent deposit. We shall try to deal with the following questions:

Why is the return of rent deposit by landlords/ladies to tenants still a matter of disagreement whereas there is a number of tenancy deposit protection schemes? What can both landlords and tenants do to avoid these disputes to happen in the future?

What our work will cover

Our work with them will cover the following areas:

Δ Meaning of rent deposit and its implications

Δ Tenancy deposit protect schemes (both custodial and insurance-backed)

Δ How tenants can check the protection of their tenancy deposit

Δ Areas of disagreement over the return of deposit to tenants

Δ How to resolve these disputes amicably without resorting to a court of justice

Etc.

What one can hope through this week’s work

At the end of this week’s process, one can hope that landlords/ladies will re-evaluate the responsibility that lies on them when asking for and keeping a deposit.

One will also hope that tenants will seriously take their responsibility when they are holding possession of someone else property in exchange of rental commitment and deposit

No one will be expecting the change of landlords’ and tenants’ attitude and behaviour towards rent deposit over night. However, it is possible that after this week’s work both parties can do better in the process of scaling down their disputes over the matter.

Extra help and support

There will be both online and print resources to complement what will be discussed through this week’s work.  For those who want, some guidance and signposting will be given regarding professionals involving in handling disputes over rent deposit.  Landlords/ladies and tenants can present or discuss their personal cases about rent deposit.  However, this week’s work is not designed to replace legal expertise on the matter.  

Need to avoid unnecessary disputes over rent deposit, why not work with Home Relief.

 

If you are looking for an affordable location and home, Home Relief is the people dealing with affordable homes you could consider in your property searches and enquiries.

For more information about our property service to home buyers and tenants, please go to https://homerelief.co/tenants/

For more information about our property service to home sellers and landlords/ladies, please go to https://homerelief.co/landlord

For properties to rent and let, go to https://homerelief.co/property-search/

For weekly property news and updates, please read our weekly posts.

Thank you for reading this post.

We look forward to receiving your regular visits to Home Relief website and to doing business with you throughout the year.

Many thanks!

Home Relief – freelance e-property people dealing with affordable homes

Landlords’/ladies’ Identity

Welcome to Home Relief Bulletin Board

Post No. 196

by Your Freelance e-Property Letting Agency

How to check your landlord’s/lady’s identity

This week, we are going to work with renters/tenants on identity matter so that they can know or be able to check who is their real landlord/lady or the person they are contracting with. 

Often, renters and prospective tenants have to prove who they are before taking possession of a property.  They need to provide some forms of identification (such as passport, biometric identity card, etc.) to their prospective landlords/ladies or their agents.  The Section 22 of the Immigration Act 2014 even gives landlords/ladies authority to check incoming tenants’ identity. 

Yet, tenants or renters do not have the same advantage to check landlords’/ladies identity.  Although the tenant has right to information about a landlord’s/lady’s identity, they cannot check landlords’/ladies’ identity documents.  The tenant can make a written request for the landlord’s/lady’s name and address from the landlord’s/lady’s agent or a person who demands, or last received, the rent.  But, still the tenant will not have identity documents to verify the statement that a landlord/lady can make about their identity. 

Likewise, if there is a change of landlord/lady, the new landlord/lady must provide the tenant with their name and address in writing.  Again, the tenant has not got the means to check this statement against items of identity (such as a passport, biometric card, biometric residence permit, etc.) confirming landlords’/ladies’ identity.

It is important for renters/tenants to know who is their real landlord/lady or their representative.  Knowing the real identity of your landlord/lady or their representative has its basis and merit since there are many activities going on when renting a property; activities such as paying rent, asking for repairs, dealing with tradesmen, etc.   The following can perhaps summarise the importance of identifying your landlord/lady or their agents:

. In the course of a tenancy and or at the end of it, tenants can sometimes discover that they have been dealing with the wrong person or they have been paying rent to the wrong person

. When the time comes to collect the deposit, tenants should know who to ask for their deposit or which scheme holds their deposit

. Where there is a chain of landlords/ladies like in a leasehold situation, it makes sense to know who is your real landlord/lady to avoid any disputes regarding the management and maintenance of the property

. Identifying landlords/ladies will help protect renters’ interests, save their money and give them peace of mind and security

Etc.

The above reasons can explain why renters/tenants need to identity their landlord’lady or their representative.  There could be more reasons which our work with renters/tenants will try to unveil. 

   

Need to know how to check your landlord’s/lady’s ID, why not work with Home Relief.

 

If you are looking for an affordable location and home, Home Relief is the people dealing with affordable homes you could consider in your property searches and enquiries.

For more information about our property service to home buyers and tenants, please go to https://homerelief.co/tenants/

For more information about our property service to home sellers and landlords/ladies, please go to https://homerelief.co/landlord

For properties to rent and let, go to https://homerelief.co/property-search/

For weekly property news and updates, please read our weekly posts.

Thank you for reading this post.

We look forward to receiving your regular visits to Home Relief website and to doing business with you throughout the year.

Many thanks!

Home Relief – freelance e-property people dealing with affordable homes